❓ Answers

# Frequently Asked Questions

Absolutely! Our toys are made for squeezing, squishing, cuddling, and plenty of play. Most Kidse toys are recommended for ages 6+. Some products may contain small parts, so they are not suitable for children under 3. We always recommend adult supervision for younger children.

Our Squishy Toys are sensory-style fidgets made for squeezing, poking, stretching, and that super-satisfying slow rise.

Our Plush Toys are soft and cuddly on the outside with a squishy center inside — basically the best of both worlds.

Not sure which one to choose? We say build a squad with both. 🧸🫧

We know waiting for a new squishy is hard! Orders typically leave our warehouse within 1–2 business days.

Standard delivery usually takes approximately 3–7 business days after shipment.

Plus, orders of $50 or more ship FREE. 🚚

As soon as your order ships, we'll email you a shipping confirmation that includes your tracking number and a direct tracking link. Just click the link to follow your Kidse package every step of the way — from our warehouse right to your doorstep.

Tracking details usually begin updating within 24 hours of your shipping confirmation. If you can't find the email, please check your spam or promotions folder. Still can't locate it? Reach out to our support team with your order number and we'll happily resend your tracking information.

Yep! We want you to love your new squish squad.

If you're not happy with your purchase, you can request a return within 30 days of receiving your order. Please check our Refund Policy for complete eligibility and return instructions.

That's definitely not the kind of surprise we want inside your package.

If your order arrives damaged, defective, or incorrect, contact our support team with your order details and photos of the item. We'll review the issue and help make it right.

It depends on your toy.

For plush toys, we recommend gentle spot cleaning with a damp cloth unless the product instructions say otherwise.

For sticky or sensory squishies, gently wipe the surface clean rather than putting them in a washing machine. Always check the care instructions that come with your specific toy.

That's normal for some of our sensory squishies! Certain styles are intentionally made with a tacky surface that gives them their signature stretchy, satisfying feel.

A little dust or lint can naturally collect on sticky toys over time, so gentle cleaning will help keep your squishy feeling fresh.

Squishies are made to be played with, but they're not indestructible. Lots of stretching, pulling, sharp objects, or rough play can eventually damage them.

Treat your little squish friend nicely and it'll stay satisfying for much longer. 💖

Usually! Many of our fan favorites come back regularly.

Some characters and special drops are limited, though, and once they're gone, they may be gone for good. If you see one you absolutely need in your squad, don't wait too long. 👀

Of course! 🎁

Kidse toys are perfect for birthdays, goodie bags, holidays, rewards, and just-because surprises. Our bundles are especially handy when you're shopping for multiple kids or building a bigger squish squad.

Yes! Our bundles let you build a bigger squish squad while saving compared with buying everything separately.

Check out our bundle options to find the right size for gifts, parties, siblings, or your own growing collection.

Our checkout is fully encrypted and secured with SSL, so your information stays protected every step of the way. We accept all major credit and debit cards — Visa, Mastercard, American Express, and Discover.

For your reference, the charge will appear on your card statement as "KIDSE TOYS." If a payment doesn't go through, double-check your card number, billing ZIP, and expiration date, or try a different card. If you're still having trouble, our support team is happy to help you complete your order.

We're happy to help! 💬

Reach out to the Kidse support team and include your order number if your question is about an existing order. We'll help you get things sorted.