# Refund Policy

Last updated: December 22, 2025

At Kidse Toys (a DBA of Global Trade Alliance LLC), we want you to love your squishies and plush. If something isn't right, we're here to help. This Refund Policy explains how returns, exchanges, and refunds work.

💖 30-Day Satisfaction Guarantee. You may request a return within 30 days of delivery for unused items in their original condition.

## 1. Eligibility for Returns

To be eligible for a return, your item must be:

- Unused, unwashed, and in the same condition you received it.
- In its original packaging, with any tags or seals intact.
- Accompanied by proof of purchase (order number or receipt).

The following are non-returnable: final-sale or clearance items, gift cards, and mystery/blind-box items once opened (unless defective).

## 2. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — no need to return the item in most cases.

## 3. How to Start a Return

1. Email help@kidsetoys.com with your order number and reason for return.
2. We'll reply with return instructions and, where applicable, a return address.
3. Ship the item back within 14 days of receiving instructions.

Please do not send items back without contacting us first, as returns without authorization may not be processed.

## 4. Refunds

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.

- Original shipping charges are non-refundable unless the return is due to our error.
- Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.

## 5. Exchanges

Want a different character or size? The fastest way is to return your original item for a refund and place a new order. If you'd like a direct exchange, contact us and we'll do our best to help based on availability.

## 6. Late or Missing Refunds

If you haven't received a refund after 10 business days of approval, first check with your bank or card issuer, then contact us and we'll help track it down.

## 7. Order Cancellations

Need to cancel? Contact us within 12 hours of placing your order. Once an order has shipped, it can't be canceled but may be returned under this policy.

## 8. Contact

Kidse Toys — a DBA of Global Trade Alliance LLC
1712 Pioneer Ave Ste 7000, Cheyenne, WY 82001
333 South 34th St, San Jose, CA 95116
Phone: (415) 266-6284 · Email: help@kidsetoys.com